At Floral Kashmir, we strive to provide exceptional support to our valued customers to ensure a smooth and delightful experience. Our support policy outlines the principles and guidelines we follow to address your queries and concerns effectively.

1. Customer Support Channels:

• Email Support: For prompt assistance, you can reach out to our support team via email at support@floralkashmir.in. Our dedicated support representatives will respond to your queries within 24-48 hours.

2. Scope of Support:

• Our support team is available to assist you with inquiries related to:
  • Order status and tracking.
  • Product information and recommendations.
  • Website navigation and functionality.
  • Account-related queries, including registration and login assistance.
• We are committed to addressing your concerns promptly and professionally. However, please note that our support may be limited to matters directly related to Floral Kashmir products and services.

3. Response Time:

• We prioritize responding to customer inquiries in a timely manner. Our support team endeavors to acknowledge your queries within 24-48 hours of receipt during regular business hours.
• For complex issues that require further investigation, we may require additional time to provide a comprehensive resolution. In such cases, we will keep you informed of the progress and expected resolution timeline.

5. Professional Conduct:

• Our support representatives are committed to maintaining professionalism and courtesy in all interactions with customers.
• We expect customers to reciprocate respectful communication and refrain from using offensive language or behavior during interactions with our support team.

6. Escalation Process:

• If you encounter an issue that requires escalation or further attention, please notify our support team, and we will escalate the matter to the appropriate department or management for resolution.
• We value your feedback and strive to continuously improve our support services based on your suggestions and experiences.

7. Feedback and Suggestions:

• Your feedback is invaluable to us as it helps us enhance our products and services to better meet your needs.
• We encourage you to share your suggestions, comments, and concerns with us, as we are committed to delivering an exceptional customer experience.

Thank you for choosing Floral Kashmir. We appreciate your trust and look forward to assisting you with any inquiries or assistance you may require. Should you have any questions regarding our support policy or need further clarification, please do not hesitate to contact us.